Privacy Policy
At Novoflo, your trust is important to us. We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit or make a purchase on novoflo.com. It also explains your choices regarding your data and how we communicate with you. By using our site or services, you agree to the practices described here.
What We Collect
Depending on the services or products you use, we may collect personal data such as your name, email address, shipping and billing details, IP address, device information, and location data. We also collect data from contact forms, surveys, customer support chats, and account creation. We do not collect data that has been anonymized or aggregated beyond the point of identification.
Marketing and Communications
By subscribing to Novoflo updates or entering your phone number at checkout, you may receive email and text notifications, including marketing offers and order updates. You can unsubscribe at any time via the provided links or by replying STOP to SMS messages. Message and data rates may apply. For help, reply HELP or contact us through our website.
How We Use Your Data
We use your personal data to fulfill orders, improve our website and services, analyze usage, communicate with you, and personalize your shopping experience. We may also use this data to send you targeted promotions, provided you’ve given prior consent. You can opt out of promotional messaging at any time.
Cookies and Local Storage
Novoflo uses cookies and similar technologies to enhance your browsing experience, remember preferences, measure performance, and serve personalized ads. You can manage cookie settings in your browser. However, disabling cookies may impact site functionality and your overall experience.
Security and Storage
We implement technical safeguards to protect your personal information. Your data may be stored locally on your device or securely within our systems. With your consent, we may retain data for up to ten years for order history and customer service.
Third-Party Services
Some cookies and data tools used on novoflo.com are managed by third-party partners such as analytics and advertising platforms. These partners may collect information about your browsing habits to deliver targeted content. Their data practices are governed by their own privacy policies.
Your Rights and Choices
You have the right to access, update, or delete your personal data, and to opt out of marketing communications at any time. If you have questions or would like to make a request regarding your data, please contact us at info@novoflo.de .
